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Patient
Advice and
Liaison
Service....
When you need advice, have concerns, or don’t know where to turn...
PALs represents patients rather than the practice. You can
contact PALs if you are concerned about the service you receive from the NHS
PALs will also:
* Advise and support patients, their families and
carers
* Provide information on NHS services
* Listen to your concerns, suggestions or queries
* Work with you to speedily resolve problems
* Provide information on how you can get more involved in shaping NHS services
Whatever your health question, we will try to help. If we don't have the answer
we can direct you to someone who will. PALS is a confidential service that will
work with you to help resolve any issue quickly.
We act independently when handling patient and family concerns, liaising with
staff, managers and, where appropriate, relevant organisations, to negotiate
immediate or prompt solutions. If necessary, we can also refer patients and
families to specific local or national based support agencies.
Your feedback is important to us. It helps to ensure that services are designed
and adapted to respond better to people's needs.
How to contact PALS
You can contact PALS in the following ways:
Telephone: 01455 441971
Email: pals@lcrpct.nhs.uk
Fax: 01455 441972
or write to...
Leicestershire County and Rutland Patient Advice and Liaison Service
1st Floor, Hinckley Health Centre
Hill Street, Hinckley, Leicestershire, LE10 1DS
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