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To treat patient information with utmost confidence.
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To respect the patients right to privacy and dignity
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To respect patients religious and cultural beliefs.
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We will keep patients informed of the services we offer.
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If referral to specialists is required this will be discussed
fully before such referral is made.
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We will do our best to provide our services speedily and on
time
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To provide home visits to patients too ill to come to the
surgery
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To deal with requests for prescriptions according to our
practice standard
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To deal with complaints quickly and without equivocation
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Use our practice leaflet and web site to inform
yourself of the services we offer
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Inform us if you change your name or address as soon as
possible
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Request a repeat prescription in good time
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Come with a chaperone or request a chaperone if you want someone to be with you during a consultati0n or examination.
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Only request visits out of surgery hours in an emergency
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Cancel appointments that are not needed so they can be
allocated to other patients
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Refrain from being aggressive, verbally abusive or violent towards members of the practice and attached staff. We will request the Health Authority to remove aggressive atients from our
practice list.
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Bring or ask for a chaperone*
We recognise that coming to the doctor's surgery can be a very threatening affair for a lot of people. Additionally the medical or nursing staff, as a part general health care or investigation of the cause of an
illness, have to carry out intimate examinations.
If any examination is carried out by a member of staff (doctor or nurse) it is you right that:-
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The procedure is fully explained and you are given an opportunity to ask questions.
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You have the right to refuse any examination with which you are not comfortable.
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You can ask for a chaperone to be with you
during the examination. This is likely to be a member of the practice such
as a nurse or receptionist.
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If you wish, you can bring a chaperone
with you such as a member of the family or friend.
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Lastly, please don't feel embarrassed about speaking up if you have a problem. We are here to help you. There is an in-house complaints procedure
that you can use if you are not happy with your treatment, or you can complain to PALs or direct to South Leicestershire PCT. For
further information about the complaints procedures click
here.
*chaperone
/aprn/ n. & v. Also -one. LME. [(O)Fr., f. as CHAPE.] A
person who ensures propriety. An escort.E18. B v.t. Act as a chaperon to.
L18.chaperonage n. attendance as a chaperon. E19
